Returns & Exchanges
At DUSK, we want you to love your home sanctuary, which is why we offer a 30-day return window for all unused items in their original packaging. Whether it's bedding that doesn't match or a piece of furniture that doesn't fit, our hassle-free process ensures your satisfaction is our priority.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Package Your Items
Carefully place the items back into their original packaging, ensuring all tags and protective inserts are included to prevent damage during transit.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing