Frequently Asked Questions

Everything you need to know about transforming your home with DUSK.

What is the estimated delivery time for my order?

Standard shipping typically takes 3-5 business days. For larger furniture items, our specialized courier will contact you within 48 hours to schedule a convenient delivery window.

What is your return policy?

We offer a 30-day return window for most items. Products must be in their original packaging and unused. Please note that for hygiene reasons, mattresses and bedding cannot be returned once the seal is broken.

Do you offer a warranty on your furniture?

Yes, all DUSK furniture pieces come with a 12-month manufacturer's warranty covering structural defects and craftsmanship to ensure your peace of mind.

How can I track my shipment?

Once your order is dispatched, you will receive an email with a tracking link and a unique reference number to monitor your delivery's progress in real-time.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and offer flexible financing options through Klarna and Clearpay for eligible purchases.

Are your textiles sustainably sourced?

At DUSK, we are committed to quality and ethics. Many of our cotton products are OEKO-TEX certified, ensuring they are free from harmful chemicals and produced under sustainable conditions.